Privacy Policy

This website, and the enquiries and conversations that start from it.

It does not cover other companies' websites you reach from here, or the services embedded in our pages. Those have their own policies, and we name them below so you can read them.

Only what we need in order to answer you. We do not ask for, and do not want, sensitive personal information about you.

• Enquiry details: your name, email address and phone number, submitted through the form on our contact page.
• What you tell us: anything you share about your space, your brief or your budget, by phone, on WhatsApp, by email or in a meeting.
• Technical information: the standard records our hosting provider keeps when a page is served, such as an IP address, a browser type and a timestamp. We use these to keep the site secure and working, not to identify you.

We do not buy contact lists, and we do not collect information about you from anywhere other than you.

• To reply to your enquiry and arrange a consultation, which is the reason you gave it to us.
• To prepare a scope, a quote or a design, and to deliver a project you have agreed to.
• To keep our own records straight, and to meet obligations the law places on us.
• To keep the site secure and working.

We will not use your details for marketing unless you ask us to, and we do not sell them to anyone.

A few services we use will see some of your information in the course of doing their job. Each has its own privacy policy.

• OpnForm: hosts the enquiry form on our contact page and stores what you submit through it, so that we can read it.
• Google Maps: supplies the map of our studio. Loading that map tells Google you visited the page, and Google may set cookies in your browser.
• WhatsApp: if you message us there, the conversation is handled by WhatsApp and its parent company under their terms.
• Vercel: hosts this website and keeps the standard server records described above.

We do not run advertising, and this site carries no analytics or tracking scripts. If that changes, this page changes with it.

We may also share information where the law requires it, or to establish or defend a legal claim.

This site sets no cookies of its own. There is no advertising on it, no analytics and no tracking pixels.

The two third party elements on the site can set their own: the Google Maps embed on the contact page, and the OpnForm frame that carries the enquiry form. Both load only on that page. You can block or delete cookies in your browser settings, and the rest of the site will work normally without them.

For as long as it is doing something useful, and no longer.

• An enquiry that does not become a project: kept while we are in conversation, then deleted.
• A project: kept for the life of the project, and for as long afterwards as tax, accounting and contract law require.
• Server records: kept for a short period for security, then rotated out by our host.

You can ask us to delete your details sooner. See your rights, below.

The site is served over an encrypted connection, and access to enquiries is limited to the people at LIVIL who need to act on them.

No system is perfectly secure, and we will not pretend otherwise. If something goes wrong with your information, we will tell you and the relevant authority as the law requires.

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what information about you we hold, and what we have done with it
• correct anything that is wrong, incomplete or out of date
• delete what we no longer need: we will, unless the law requires us to keep it
• withdraw a consent you gave us, at any time and as easily as you gave it
• nominate someone to exercise these rights for you if you cannot

Ask us using any of the contact details below and we will deal with it promptly. If you are not satisfied with how we have handled a request, you may complain to the Data Protection Board of India.

This site and our services are meant for adults. We do not knowingly collect information about children. If you believe a child has sent us their details, tell us and we will delete them.

We will update this page when what we do with your information changes, such as a new tool, a new service, or a change in the law. The date at the top tells you when it last changed, and the version on this page is the one that applies.

For anything about your information, such as a question, a correction, or a request to delete it, reach us at:

• +91 9625952842
• 26/5 Qutub Vihar, Dwarka Sector 19, New Delhi

You can also send us a message from the contact page. Please say it is a privacy request, so that it reaches the right person.